Privacy Policy

Rose Cottage Privacy Policy

Last updated: January 2, 2025

Introduction

Welcome to Rose Cottage's website. This privacy policy outlines how we handle your personal information when you visit our website or book a stay at our holiday accommodation in Alpraham, Cheshire. We are committed to ensuring your privacy is protected and your data is handled securely.

Information We Collect

When you interact with Rose Cottage's website or make a booking, we collect:

- Your name and contact information (email address, phone number, postal address)

- Booking details and preferences for your stay

- Payment information (securely processed through our payment provider)

- Records of our communications with you

- Website usage information through cookies and similar technologies

How We Use Your Information

We use your personal information for:

- Managing your booking and stay at Rose Cottage

- Sending you essential information about your visit

- Processing your payments

- Responding to your questions or concerns

- Improving our service

- Meeting our legal obligations

Data Storage and Security

Your personal information is stored securely within the United Kingdom. We implement appropriate security measures to protect your data against unauthorized access, alteration, or disclosure.

Data Sharing

To provide you with the best possible service at Rose Cottage, we may share your information with:

- Secure payment processing providers

- Property management software services

- Professional advisers when necessary

We never sell your personal information to third parties.

Your Rights

As our guest, you have several rights regarding your personal data:

- Access your personal information

- Correct any inaccurate data

- Request deletion of your data

- Restrict how we process your data

- Request transfer of your data (data portability)

Our website uses cookies to enhance your browsing experience and improve our service. You can manage cookie preferences through your browser settings.

Marketing Communications

We will only send you updates about Rose Cottage if you have specifically agreed to receive them. You can opt out at any time through the unsubscribe link in our emails or by contacting us directly.

Retention Period

We retain your personal information only for as long as needed to:

- Provide our services to you

- Meet legal and accounting requirements

- Comply with hospitality industry regulations

Changes to This Policy

We may update this privacy policy periodically. Any changes will be posted on this page with an updated revision date.

For any questions about this privacy policy or your personal information, please contact Neil at Kelison Properties Ltd

- Email: neil@kelisonproperties.com

- Phone: 07470 068517

- Address: Rose Cottage, Alpraham, Cheshire, CW6 9JJ

Complaints

If you're concerned about how we handle your data, you can contact the Information Commissioner's Office (ICO):

- Website: www.ico.org.uk

- Phone: 0303 123 1113